Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee for South Norwood Deliveries

At Florist South Norwood, we are proud to offer a fresh flowers guarantee to all our valued customers in South Norwood and the surrounding communities. Whether you are ordering for your home, workplace, or gifting someone special, our local team is committed to providing only the freshest blooms every time. Our long-standing reputation as a trusted local florist means that quality and customer satisfaction are at the heart of everything we do.

Damaged-on-Arrival Policy

Your happiness matters to us. In the unlikely event that your flowers arrive damaged or not as vibrant as expected, please let us know on the same day as delivery. We kindly request that you provide a photo of the flowers, which helps our team address the issue swiftly and accurately. Damaged-on-arrival claims are eligible for a full review and, where appropriate, a prompt refund or replacement. We strive to resolve all such issues quickly so you can enjoy your fresh flowers as intended.

Freshness Window

We guarantee the freshness of our bouquets for a minimum of five days from delivery when cared for according to our instructions. If your flowers fail to last within this freshness window, and you have followed our care guidelines, please get in touch immediately. We may ask for a photograph so we can assess the nature of the problem. Our fresh flowers guarantee in South Norwood underlines our commitment to exceptional quality.

Refund and Replacement Options

Your peace of mind is important to us. Should your order be damaged on arrival or fail to meet our freshness guarantee, we offer both refund and replacement options. Once your issue has been reviewed and approved, we will either refund your purchase or arrange for a replacement to be sent at the earliest opportunity. Refunds will be processed using your original payment method. Replacements will be delivered as soon as possible, so you never miss out on the beauty of fresh blooms in your South Norwood home or business.

Easy Complaints Process

If you have any concerns or wish to make a complaint, we want to hear from you promptly. Please contact our customer care team with your order details and a description of your issue. We recommend including photographs if relevant. Our team will respond as quickly as possible, typically within 24 hours, to begin resolving your concern. We are committed to clear communication and outstanding service at each stage, ensuring your experience with our South Norwood florist is always positive.

Proud to Serve South Norwood Homes & Businesses

Florist South Norwood is dedicated to serving the local community with exceptional floral arrangements. Our clients trust us for reliable service, fresh flowers, and a friendly touch. We value every order and always go the extra mile to ensure our neighbours in South Norwood are delighted, whether you are ordering for your family, office, or special event.

Your Satisfaction, Our Promise

Thank you for choosing Florist South Norwood as your local flower specialist. If you have any questions about our returns, refunds, or complaints policy, please reach out to us and we will be happy to assist. Your satisfaction with our fresh flowers guarantee is our top priority.