Terms & Conditions for Secure Flower Delivery in South Norwood

Florist South Norwood E-Commerce Terms & Conditions

Introduction

Welcome to Florist South Norwood's e-commerce platform, where we specialise in online flower delivery services across South Norwood and the neighbouring areas. These Terms & Conditions outline the rules and requirements governing your use of our website and your orders with us. By placing an order for flower delivery through our online platform, you accept these Terms & Conditions in full. Please read them carefully before making a purchase.

Application of These Terms

These Terms & Conditions (“Terms”) apply to all customers placing orders for flowers and related products with Florist South Norwood via our online shop. They are applicable to deliveries intended for South Norwood and its surrounding locations. For clarity, any reference to 'we', 'us', or 'our' refers to Florist South Norwood, and 'you' or 'your' refers to the customer submitting the order.

Order Process

When you place an order for flower delivery in South Norwood via our website, you will be required to provide accurate delivery details and any special instructions. The order process involves:

Product Selection: Choose your preferred bouquet, arrangement or product, and add it to your cart.
Delivery Information: Enter recipient details, including name, address in South Norwood or a surrounding area, and contact number. Please double-check that all information provided is correct to avoid delivery delays.
Personal Message: You may include a complimentary personal message with your flowers.
Review and Confirm: Before finalising your purchase, review your order details carefully, including delivery date and recipient information. We cannot be held responsible for errors made at this stage.

Once you submit your order, you will receive an order acknowledgment email confirming that we have received your request. This email does not constitute acceptance of your order, which is subject to payment clearance and product availability. We reserve the right to decline or cancel orders at our discretion.

Product Availability & Substitution Policy

All products are subject to availability. Due to seasonal variations and supply constraints, certain flowers may not be available for your selected delivery date. Should a particular flower or container be unavailable, we reserve the right to substitute with a similar item of equal or greater value and quality, ensuring it is in keeping with your chosen style and colour scheme. In such cases, we will make reasonable efforts to notify you, but reserve the right to proceed with a suitable substitute if necessary for timely delivery.

Delivery Terms

We will deliver floral products to the address specified during checkout, covering South Norwood and nearby locations. Deliveries are made on your nominated date, subject to availability and external circumstances. While we aim to ensure timely deliveries, specific delivery times cannot be guaranteed. If the recipient is unavailable at the delivery address, we may leave the flowers securely with a neighbour or in a safe place and leave a notification card. We cannot be liable for orders that cannot be completed due to incorrect or incomplete delivery details provided by you.

Payments

Payment for all online flower orders must be made in full at the time of purchase. We accept standard UK online payment methods, such as major credit/debit cards, and any other methods as listed on our checkout page. By submitting your payment details, you authorise us to charge the amount due. All prices displayed are inclusive of VAT (where applicable) and delivery charges are clearly specified at checkout.

Your order will not be processed until payment has been successfully authorised. If payment is declined or not completed, the order will not proceed and no delivery will be made.

Order Cancellations & Amendments

You may cancel or amend your order for a flower delivery in South Norwood provided you contact us at least 24 hours before the delivery date. Requests made after this period may not be honoured, especially if the preparation or delivery process has already commenced or perishable items have been procured. To cancel or amend your order, please contact our customer service team using the details provided on our website. Refunds for valid cancellations will be processed within 5-7 business days using your original payment method.

In rare cases where we are unable to fulfil your order due to unforeseen circumstances such as extreme weather, supply chain issues, or operational difficulties, we reserve the right to cancel your order and issue a full refund. We will notify you as soon as possible in such events.

Returns and Refunds

Given the perishable nature of flowers, we are only able to offer returns or refunds where products are found to be defective or substantially not as described. If you are dissatisfied with your order for any reason, please contact us within 24 hours of the delivery. Claims must be supported with clear photographic evidence. Upon review, we may offer a replacement bouquet, partial refund, or full refund depending on the circumstances. We are unable to accept returns for products that have been damaged after delivery or due to circumstances beyond our control (e.g., incorrect address provided).

Customer Responsibilities

You are responsible for ensuring that:

All order, delivery, and payment information supplied is accurate and complete.
The recipient is available to accept delivery at the provided address on the chosen date.
Any specific delivery instructions are communicated clearly at the time of ordering.

We cannot accept liability for late, missed, or undelivered orders caused by incorrect information or where no one is available to receive your delivery.

Liability

We strive to fulfil all flower delivery orders to the highest standard, but our liability to you is strictly limited to the purchase price paid for the ordered goods. We shall not be liable for any consequential losses, including but not limited to, loss of goodwill, emotional distress, or indirect damages arising from the use of our service. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, such as for injury or death caused by negligence.

Intellectual Property

All content on the Florist South Norwood website, including text, graphics, logos, images, and designs, is protected by UK intellectual property laws. Use of our site and its contents is permitted solely for buying products and services from us. Any unauthorised use or reproduction of content is strictly prohibited.

Personal Information & Privacy

We process your personal information in accordance with UK data protection laws and our Privacy Policy. Your payment information is processed securely using accredited payment processing partners. By placing an order, you consent to the collection and use of your data for the purpose of fulfilling your order and providing customer service.

Force Majeure

We are not responsible for any failure to perform our obligations due to events outside of our reasonable control, including but not limited to natural disasters, acts of terrorism, strikes, pandemics, or disruptions in the supply chain. In such events, we will do our best to inform customers of delays and offer appropriate remedies where possible.

Changes to These Terms

We reserve the right to update or amend these Terms & Conditions from time to time. Any changes will take effect upon being posted on our website. It is your responsibility to check these Terms prior to placing each order. Continued use of our services will be deemed acceptance of any amended Terms.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute arising out of or in connection with them are governed by English law. You agree that the courts of England and Wales have exclusive jurisdiction to settle any disputes or claims related to these Terms.

Severability

If any provision in these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, it will not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

Entire Agreement

These Terms & Conditions constitute the entire agreement between Florist South Norwood and you relating to online flower delivery services in South Norwood and surrounding areas and supersede any prior agreements, representations, or understandings.

Contact and Queries

If you have any questions or concerns regarding these Terms & Conditions, your order, or any aspect of our online flower delivery service in South Norwood, please refer to our website for the most up-to-date contact details and customer service hours. Our team is happy to assist you.

Thank you for choosing Florist South Norwood for your flower delivery needs across South Norwood and its surrounding areas.